XW540-T140-R impossible to turn as if the torque is ON


(Which DYNAMIXEL Actuators are you having trouble with? Provide specific model names)

Issue Description

it impossible to turn as if the torque is ON
(A detailed description of the issue you are experiencing, along with any error messages or other information you may have. The more information you share the more likely it is that somebody can help)

Additional Information/Attachments

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1.Use the DYNAMIXEL Wizard 2.0 software to search for the steering gear, and you can find the steering gear, but the problem encountered is that after using the upper computer DYNAMIXEL Wizard 2.0 software to control, the enabling cannot be completed, and the steering gear cannot complete the rotation. It is suspected that the gear is faulty.

2.Use DYNAMIXEL Wizard 2.0 software to repair. During the process of power off and on again, the port cannot be opened and the repair fails. The picture is as follows:

3. The tools and power supply equipment for this test are normal. Connect other normal waterproof steering gears of this type, and the normal steering gears can be found and repaired, and the wiring and equipment problems are ruled out.

The persistent Overload error that appears in your shared screenshots, along with your description of the issue sounds like your motor has been severely damaged.

If you would like your hardware repaired by ROBOTIS, you can submit an RMA request to your region’s ROBOTIS retailer.

When submitting your items for RMA service please be advised: in the event that the units are not covered under warranty you will be responsible for the cost of shipping + repairs (labor/components) before ROBOTIS may return the RMA units.

To proceed with RMA service fill out the the appropriate form from the list above to open a request with your region’s RMA team. In addition, you may find the troubleshooting self-checklist useful to assist in filling out the RMA request form.