Robotis mini initial pose and motion offset error

Issue:

When i run Robotis mini, the initial pose is wrong and i try to use motion offset in robotis mini app to fix but the line “unable to execute command due to communication or motor error” alway pop up
I checked the actuater test and all motor still work
Is there a problem in hardware and how can i fix it?
Thank you

Most likely, you did not have the servo’s horn lined up properly with Position 512 (notch on the horn matching with notch on servo body) before you assemble various frame parts to corresponding servos per the instructions given.

Please see this post, because I think that you may have the same issue as these folks using the Bioloid GP.